{"id":14386,"date":"2023-11-16T13:08:01","date_gmt":"2023-11-16T12:08:01","guid":{"rendered":"https:\/?page_id=14386"},"modified":"2026-08-07T13:24:10","modified_gmt":"2026-08-07T11:24:10","slug":"politique-de-retour","status":"publish","type":"page","link":"https:\/\/actions-electro.com\/index.php\/politique-de-retour\/","title":{"rendered":"Politique de retour et remboursement"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14386\" class=\"elementor elementor-14386\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59023ef1 e-flex e-con-boxed wd-section-disabled e-con e-parent\" data-id=\"59023ef1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aa78dc color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"aa78dc\" data-element_type=\"widget\" data-e-type=\"widget\" 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class=\"ae-return\">\n\n    <!-- HERO -->\n\n    <section class=\"ae-return-hero\">\n\n        <div class=\"ae-return-hero-inner\">\n\n            <div class=\"ae-return-kicker\">\n                Retours &#038; service apr\u00e8s-vente\n            <\/div>\n\n            <h1>\n                Politique de retour et de remboursement\n            <\/h1>\n\n            <p>\n                Actions Electro vous accompagne en cas de r\u00e9tractation,\n                de retour, de produit endommag\u00e9 ou de demande de remboursement.\n            <\/p>\n\n            <div class=\"ae-return-tags\">\n                <span>Retour encadr\u00e9<\/span>\n                <span>Remboursement s\u00e9curis\u00e9<\/span>\n                <span>Garanties l\u00e9gales<\/span>\n                <span>Service client<\/span>\n            <\/div>\n\n        <\/div>\n\n    <\/section>\n\n\n    <!-- MAIN -->\n\n    <div class=\"ae-return-main\">\n\n        <div class=\"ae-return-intro\">\n\n            <p>\n                Notre objectif est de rendre les demandes de retour\n                <strong>claires et simples<\/strong>.\n                Avant toute exp\u00e9dition d\u2019un produit en retour, contactez\n                notre service client afin d\u2019obtenir les instructions adapt\u00e9es.\n            <\/p>\n\n        <\/div>\n\n\n        <!-- RESUME -->\n\n        <div class=\"ae-return-summary\">\n\n            <div class=\"ae-return-card\">\n\n                <div class=\"ae-return-icon\">\n                    <svg viewBox=\"0 0 24 24\">\n                        <path d=\"M4 12a8 8 0 1 0 2-5\"><\/path>\n                        <path d=\"M4 5v5h5\"><\/path>\n                    <\/svg>\n                <\/div>\n\n                <h3>Droit de r\u00e9tractation<\/h3>\n\n                <p>\n                    Le d\u00e9lai l\u00e9gal est de 14 jours pour les achats \u00e0 distance.\n                <\/p>\n\n            <\/div>\n\n\n            <div class=\"ae-return-card\">\n\n                <div class=\"ae-return-icon\">\n                    <svg viewBox=\"0 0 24 24\">\n                        <path d=\"M4 7h16v12H4z\"><\/path>\n                        <path d=\"M8 4h8v3\"><\/path>\n                        <path d=\"m9 13 2 2 4-4\"><\/path>\n                    <\/svg>\n                <\/div>\n\n                <h3>Retour encadr\u00e9<\/h3>\n\n                <p>\n                    Contactez-nous avant l\u2019exp\u00e9dition de tout produit retourn\u00e9.\n                <\/p>\n\n            <\/div>\n\n\n            <div class=\"ae-return-card\">\n\n                <div class=\"ae-return-icon\">\n                    <svg viewBox=\"0 0 24 24\">\n                        <path d=\"M5 7h14v10H5z\"><\/path>\n                        <path d=\"M8 11h8\"><\/path>\n                        <path d=\"M8 14h5\"><\/path>\n                    <\/svg>\n                <\/div>\n\n                <h3>Remboursement<\/h3>\n\n                <p>\n                    Le traitement suit les d\u00e9lais et modalit\u00e9s pr\u00e9vus par la r\u00e9glementation.\n                <\/p>\n\n            <\/div>\n\n        <\/div>\n\n\n        <!-- 01 -->\n\n        <section class=\"ae-return-section\">\n\n            <div class=\"ae-return-section-head\">\n\n                <span class=\"ae-return-number\">01<\/span>\n\n                <h2>Droit l\u00e9gal de r\u00e9tractation<\/h2>\n\n            <\/div>\n\n            <p>\n                Pour les contrats conclus \u00e0 distance, le consommateur dispose\n                en principe d\u2019un d\u00e9lai l\u00e9gal de <strong>14 jours<\/strong>\n                pour exercer son droit de r\u00e9tractation, sous r\u00e9serve des\n                exceptions pr\u00e9vues par la r\u00e9glementation.\n            <\/p>\n\n            <p>\n                Le d\u00e9lai court g\u00e9n\u00e9ralement \u00e0 compter de la r\u00e9ception du bien\n                par le consommateur ou par un tiers d\u00e9sign\u00e9 par lui.\n            <\/p>\n\n            <div class=\"ae-return-note\">\n                <p>\n                    Si Actions Electro d\u00e9cide d\u2019accorder un d\u00e9lai commercial\n                    sup\u00e9rieur \u00e0 14 jours pour certains produits, cette facult\u00e9\n                    compl\u00e9mentaire ne r\u00e9duit pas les droits l\u00e9gaux du consommateur.\n                <\/p>\n            <\/div>\n\n        <\/section>\n\n\n        <!-- 02 -->\n\n        <section class=\"ae-return-section\">\n\n            <div class=\"ae-return-section-head\">\n\n                <span class=\"ae-return-number\">02<\/span>\n\n                <h2>Comment exercer votre r\u00e9tractation ?<\/h2>\n\n            <\/div>\n\n            <p>\n                Pour nous informer de votre d\u00e9cision, contactez Actions Electro\n                de mani\u00e8re claire avant l\u2019expiration du d\u00e9lai applicable.\n            <\/p>\n\n            <p>\n                Vous pouvez nous \u00e9crire \u00e0 :\n                <strong>contact@actions-electro.com<\/strong>.\n            <\/p>\n\n            <p>\n                Indiquez si possible votre nom, votre num\u00e9ro de commande,\n                le produit concern\u00e9 et la date de r\u00e9ception.\n            <\/p>\n\n        <\/section>\n\n\n        <!-- 03 -->\n\n        <section class=\"ae-return-section\">\n\n            <div class=\"ae-return-section-head\">\n\n                <span class=\"ae-return-number\">03<\/span>\n\n                <h2>Conditions du retour<\/h2>\n\n            <\/div>\n\n            <p>\n                Le produit doit \u00eatre retourn\u00e9 dans des conditions permettant\n                son identification et son contr\u00f4le.\n            <\/p>\n\n            <ul>\n                <li>retournez le produit avec ses accessoires disponibles ;<\/li>\n                <li>utilisez si possible l\u2019emballage d\u2019origine ;<\/li>\n                <li>prot\u00e9gez correctement le produit pendant le transport ;<\/li>\n                <li>ne soumettez pas le produit \u00e0 des manipulations d\u00e9passant celles n\u00e9cessaires pour en v\u00e9rifier la nature et le fonctionnement.<\/li>\n            <\/ul>\n\n            <p>\n                Une d\u00e9pr\u00e9ciation r\u00e9sultant de manipulations excessives peut\n                \u00eatre prise en compte dans les conditions pr\u00e9vues par la loi.\n            <\/p>\n\n        <\/section>\n\n\n        <!-- 04 -->\n\n        <section class=\"ae-return-section\">\n\n            <div class=\"ae-return-section-head\">\n\n                <span class=\"ae-return-number\">04<\/span>\n\n                <h2>Produits pouvant \u00eatre exclus du droit de r\u00e9tractation<\/h2>\n\n            <\/div>\n\n            <p>\n                Certaines cat\u00e9gories de contrats ou de produits peuvent \u00eatre\n                exclues du droit de r\u00e9tractation conform\u00e9ment au Code de la consommation.\n            <\/p>\n\n            <p>Cela peut notamment concerner, selon les conditions l\u00e9gales :<\/p>\n\n            <ul>\n                <li>les biens confectionn\u00e9s selon les sp\u00e9cifications du consommateur ou nettement personnalis\u00e9s ;<\/li>\n                <li>certains biens descell\u00e9s ne pouvant \u00eatre renvoy\u00e9s pour des raisons d\u2019hygi\u00e8ne ou de protection de la sant\u00e9 ;<\/li>\n                <li>certains contenus num\u00e9riques lorsque leur ex\u00e9cution a commenc\u00e9 apr\u00e8s accord expr\u00e8s dans les conditions pr\u00e9vues par la loi ;<\/li>\n                <li>les autres cas express\u00e9ment exclus par la r\u00e9glementation.<\/li>\n            <\/ul>\n\n        <\/section>\n\n\n        <!-- 05 -->\n\n        <section class=\"ae-return-section\">\n\n            <div class=\"ae-return-section-head\">\n\n                <span class=\"ae-return-number\">05<\/span>\n\n                <h2>Proc\u00e9dure de retour<\/h2>\n\n            <\/div>\n\n            <p>\n                Avant de renvoyer un produit, contactez notre service client.\n                Nous vous communiquerons les informations n\u00e9cessaires \u00e0 la gestion du retour.\n            <\/p>\n\n            <div class=\"ae-return-note\">\n                <p>\n                    N\u2019exp\u00e9diez pas automatiquement un colis \u00e0 l\u2019adresse du si\u00e8ge\n                    sans avoir re\u00e7u les instructions de retour applicables \u00e0 votre dossier.\n                <\/p>\n            <\/div>\n\n        <\/section>\n\n\n        <!-- 06 -->\n\n        <section class=\"ae-return-section\">\n\n            <div class=\"ae-return-section-head\">\n\n                <span class=\"ae-return-number\">06<\/span>\n\n                <h2>Frais de retour<\/h2>\n\n            <\/div>\n\n            <p>\n                En cas de r\u00e9tractation, les co\u00fbts directs de renvoi du bien\n                sont en principe \u00e0 la charge du consommateur, sauf lorsqu\u2019Actions\n                Electro accepte de les prendre en charge ou lorsqu\u2019une r\u00e8gle\n                l\u00e9gale pr\u00e9voit une autre solution.\n            <\/p>\n\n            <p>\n                En cas de produit non conforme, d\u00e9fectueux ou d\u2019erreur de pr\u00e9paration,\n                les modalit\u00e9s applicables sont d\u00e9termin\u00e9es selon la nature du probl\u00e8me\n                et les garanties l\u00e9gales concern\u00e9es.\n            <\/p>\n\n        <\/section>\n\n\n        <!-- 07 -->\n\n        <section class=\"ae-return-section\">\n\n            <div class=\"ae-return-section-head\">\n\n                <span class=\"ae-return-number\">07<\/span>\n\n                <h2>Produit endommag\u00e9 ou non conforme<\/h2>\n\n            <\/div>\n\n            <p>\n                Si un produit arrive endommag\u00e9, incomplet ou ne correspond pas\n                \u00e0 votre commande, contactez-nous rapidement.\n            <\/p>\n\n            <p>Pour acc\u00e9l\u00e9rer l\u2019\u00e9tude de votre demande, joignez si possible :<\/p>\n\n            <ul>\n                <li>votre num\u00e9ro de commande ;<\/li>\n                <li>une description pr\u00e9cise du probl\u00e8me ;<\/li>\n                <li>des photographies du colis ;<\/li>\n                <li>des photographies du produit et de l\u2019\u00e9tiquette concern\u00e9e.<\/li>\n            <\/ul>\n\n            <p>\n                Apr\u00e8s analyse, nous vous communiquerons la solution adapt\u00e9e\n                \u00e0 votre situation et aux droits applicables.\n            <\/p>\n\n        <\/section>\n\n\n        <!-- 08 -->\n\n        <section class=\"ae-return-section\">\n\n            <div class=\"ae-return-section-head\">\n\n                <span class=\"ae-return-number\">08<\/span>\n\n                <h2>Remboursement apr\u00e8s r\u00e9tractation<\/h2>\n\n            <\/div>\n\n            <p>\n                Lorsque le droit de r\u00e9tractation est valablement exerc\u00e9,\n                le remboursement est effectu\u00e9 conform\u00e9ment au Code de la consommation.\n            <\/p>\n\n            <p>\n                Le professionnel doit proc\u00e9der au remboursement sans retard injustifi\u00e9\n                et au plus tard dans les <strong>14 jours<\/strong> suivant la date\n                \u00e0 laquelle il est inform\u00e9 de la d\u00e9cision de r\u00e9tractation.\n            <\/p>\n\n            <p>\n                Pour une vente de biens, le remboursement peut toutefois \u00eatre diff\u00e9r\u00e9\n                jusqu\u2019\u00e0 r\u00e9cup\u00e9ration du bien ou jusqu\u2019\u00e0 r\u00e9ception d\u2019une preuve\n                de son exp\u00e9dition, selon la premi\u00e8re de ces dates.\n            <\/p>\n\n            <p>\n                Le remboursement utilise en principe le m\u00eame moyen de paiement\n                que celui employ\u00e9 pour la transaction initiale, sauf accord expr\u00e8s\n                pr\u00e9voyant une autre solution sans frais pour le consommateur.\n            <\/p>\n\n        <\/section>\n\n\n        <!-- 09 -->\n\n        <section class=\"ae-return-section\">\n\n            <div class=\"ae-return-section-head\">\n\n                <span class=\"ae-return-number\">09<\/span>\n\n                <h2>Frais de livraison initiaux<\/h2>\n\n            <\/div>\n\n            <p>\n                Dans le cadre l\u00e9gal de la r\u00e9tractation, le remboursement porte\n                \u00e9galement sur les frais de livraison standard dans les conditions\n                pr\u00e9vues par la r\u00e9glementation.\n            <\/p>\n\n            <p>\n                Les frais suppl\u00e9mentaires r\u00e9sultant du choix volontaire d\u2019un mode\n                de livraison plus co\u00fbteux que le mode standard peuvent ne pas \u00eatre rembours\u00e9s.\n            <\/p>\n\n        <\/section>\n\n\n        <!-- 10 -->\n\n        <section class=\"ae-return-section\">\n\n            <div class=\"ae-return-section-head\">\n\n                <span class=\"ae-return-number\">10<\/span>\n\n                <h2>Garanties l\u00e9gales<\/h2>\n\n            <\/div>\n\n            <p>\n                Les droits li\u00e9s \u00e0 la r\u00e9tractation sont distincts des garanties l\u00e9gales.\n            <\/p>\n\n            <p>\n                Les consommateurs peuvent notamment b\u00e9n\u00e9ficier, lorsque leurs\n                conditions d\u2019application sont r\u00e9unies :\n            <\/p>\n\n            <ul>\n                <li>de la garantie l\u00e9gale de conformit\u00e9 ;<\/li>\n                <li>de la garantie contre les vices cach\u00e9s.<\/li>\n            <\/ul>\n\n            <p>\n                Si votre produit pr\u00e9sente un d\u00e9faut, contactez notre service client\n                afin que votre situation puisse \u00eatre examin\u00e9e.\n            <\/p>\n\n        <\/section>\n\n\n        <!-- 11 -->\n\n        <section class=\"ae-return-section\">\n\n            <div class=\"ae-return-section-head\">\n\n                <span class=\"ae-return-number\">11<\/span>\n\n                <h2>Annulation avant exp\u00e9dition<\/h2>\n\n            <\/div>\n\n            <p>\n                Si vous souhaitez annuler une commande qui n\u2019a pas encore \u00e9t\u00e9\n                exp\u00e9di\u00e9e, contactez Actions Electro au plus vite.\n            <\/p>\n\n            <p>\n                Nous v\u00e9rifierons si l\u2019\u00e9tat de traitement permet encore son annulation.\n                Si l\u2019exp\u00e9dition a d\u00e9j\u00e0 eu lieu, les r\u00e8gles de r\u00e9tractation ou de retour\n                applicables devront \u00eatre suivies.\n            <\/p>\n\n        <\/section>\n\n\n        <!-- 12 -->\n\n        <section class=\"ae-return-section\">\n\n            <div class=\"ae-return-section-head\">\n\n                <span class=\"ae-return-number\">12<\/span>\n\n                <h2>Contact<\/h2>\n\n            <\/div>\n\n            <p>\n                Pour toute demande relative \u00e0 un retour, un remboursement,\n                une r\u00e9tractation ou une garantie, contactez notre service client.\n            <\/p>\n\n            <div class=\"ae-return-contact\">\n\n                <div class=\"ae-return-contact-item\">\n                    <small>Entreprise<\/small>\n                    <strong>Actions Electro<\/strong>\n                <\/div>\n\n                <div class=\"ae-return-contact-item\">\n                    <small>E-mail<\/small>\n                    <strong>contact@actions-electro.com<\/strong>\n                <\/div>\n\n                <div class=\"ae-return-contact-item\">\n                    <small>Adresse<\/small>\n                    <strong>\n                        16 Rue du Bois<br>\n                        60120 Bonvillers, France\n                    <\/strong>\n                <\/div>\n\n            <\/div>\n\n        <\/section>\n\n    <\/div>\n\n\n    <!-- CTA -->\n\n    <section class=\"ae-return-cta\">\n\n        <div class=\"ae-return-cta-inner\">\n\n            <div class=\"ae-return-cta-copy\">\n\n                <small>Retour ou remboursement<\/small>\n\n                <h2>\n                    Besoin d\u2019aide avec un produit ?\n                <\/h2>\n\n                <p>\n                    Contactez notre service client avant tout retour afin\n                    d\u2019obtenir les instructions adapt\u00e9es \u00e0 votre situation.\n                <\/p>\n\n            <\/div>\n\n            <div class=\"ae-return-buttons\">\n\n                <a\n                    href=\"\/index.php\/nous-contacter\/\"\n                    class=\"ae-return-btn ae-return-btn-primary\"\n                >\n                    Contacter le service client \u2192\n                <\/a>\n\n                <a\n                    href=\"\/index.php\/suivre-ma-commande\/\"\n                    class=\"ae-return-btn ae-return-btn-secondary\"\n                >\n                    Suivre ma commande\n                <\/a>\n\n            <\/div>\n\n        <\/div>\n\n    <\/section>\n\n<\/main>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Retours &#038; service apr\u00e8s-vente Politique de retour et de remboursement Actions Electro vous accompagne en cas de r\u00e9tractation, de retour,<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-14386","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique de retour et 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