{"id":20038,"date":"2026-08-06T17:48:22","date_gmt":"2026-08-06T15:48:22","guid":{"rendered":"https:\/\/actions-electro.com\/?page_id=20038"},"modified":"2026-08-07T12:44:26","modified_gmt":"2026-08-07T10:44:26","slug":"faq","status":"publish","type":"page","link":"https:\/\/actions-electro.com\/index.php\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"20038\" class=\"elementor elementor-20038\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dd6bd8a e-con-full e-flex wd-section-disabled e-con e-parent\" data-id=\"dd6bd8a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-254fee7 elementor-widget__width-inherit elementor-widget elementor-widget-html\" data-id=\"254fee7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!-- =========================================================\r\n     ACTIONS ELECTRO \u2014 FAQ PREMIUM\r\n     HERO + ACCORD\u00c9ONS + CTA\r\n     RESPONSIVE DESKTOP \/ TABLETTE \/ MOBILE\r\n========================================================= -->\r\n\r\n<style>\r\n\/* =========================================================\r\n   BASE\r\n========================================================= *\/\r\n\r\n.ae-faq-page,\r\n.ae-faq-page *{\r\n    box-sizing:border-box;\r\n}\r\n\r\n.ae-faq-page{\r\n    --blue:#0967c5;\r\n    --blue-dark:#07529d;\r\n    --navy:#092c50;\r\n    --navy-dark:#061d36;\r\n    --yellow:#ffbd18;\r\n    --yellow-soft:#fff5d6;\r\n    --green:#169c62;\r\n    --text:#26394c;\r\n    --muted:#68788b;\r\n    --soft:#f6f9fc;\r\n    --border:#dce6ef;\r\n    --white:#ffffff;\r\n\r\n    width:100%;\r\n    color:var(--text);\r\n    background:#fff;\r\n    font-family:Arial,Helvetica,sans-serif;\r\n}\r\n\r\n\r\n\/* =========================================================\r\n   HERO FULL LARGEUR\r\n========================================================= *\/\r\n\r\n.ae-faq-hero{\r\n    position:relative;\r\n    left:50%;\r\n    width:100vw;\r\n    margin-left:-50vw;\r\n\r\n    padding:52px clamp(20px,5vw,90px);\r\n\r\n    overflow:hidden;\r\n\r\n    color:#fff;\r\n\r\n    background:\r\n        radial-gradient(\r\n            circle at 88% 18%,\r\n            rgba(33,139,224,.23),\r\n            transparent 28%\r\n        ),\r\n        linear-gradient(\r\n            125deg,\r\n            #061d36 0%,\r\n            #0a3766 58%,\r\n            #0967b9 100%\r\n        );\r\n}\r\n\r\n.ae-faq-hero::before{\r\n    content:\"\";\r\n    position:absolute;\r\n    top:-220px;\r\n    right:-110px;\r\n\r\n    width:500px;\r\n    height:500px;\r\n\r\n    border:1px solid rgba(255,255,255,.10);\r\n    border-radius:50%;\r\n}\r\n\r\n.ae-faq-hero-inner{\r\n    position:relative;\r\n    z-index:2;\r\n\r\n    width:100%;\r\n    max-width:1450px;\r\n    margin:0 auto;\r\n}\r\n\r\n.ae-faq-kicker{\r\n    display:flex;\r\n    align-items:center;\r\n    gap:9px;\r\n\r\n    margin-bottom:12px;\r\n\r\n    color:#d9ecff;\r\n\r\n    font-size:9px;\r\n    font-weight:900;\r\n    letter-spacing:1.3px;\r\n    text-transform:uppercase;\r\n}\r\n\r\n.ae-faq-kicker::before{\r\n    content:\"\";\r\n    width:28px;\r\n    height:2px;\r\n    background:var(--yellow);\r\n}\r\n\r\n.ae-faq-hero h1{\r\n    max-width:650px;\r\n\r\n    margin:0 0 12px !important;\r\n\r\n    color:#fff !important;\r\n\r\n    font-size:clamp(30px,3.3vw,46px) !important;\r\n    line-height:1.08 !important;\r\n    font-weight:900 !important;\r\n    letter-spacing:-1px !important;\r\n}\r\n\r\n.ae-faq-hero p{\r\n    max-width:680px;\r\n\r\n    margin:0 !important;\r\n\r\n    color:rgba(255,255,255,.77) !important;\r\n\r\n    font-size:12.5px !important;\r\n    line-height:1.7 !important;\r\n}\r\n\r\n.ae-faq-hero-tags{\r\n    display:flex;\r\n    flex-wrap:wrap;\r\n    gap:8px;\r\n\r\n    margin-top:20px;\r\n}\r\n\r\n.ae-faq-hero-tags span{\r\n    display:inline-flex;\r\n    align-items:center;\r\n    gap:6px;\r\n\r\n    min-height:29px;\r\n    padding:0 10px;\r\n\r\n    border:1px solid rgba(255,255,255,.16);\r\n    border-radius:30px;\r\n\r\n    color:#fff;\r\n    background:rgba(255,255,255,.055);\r\n\r\n    font-size:8px;\r\n    font-weight:800;\r\n}\r\n\r\n.ae-faq-hero-tags span::before{\r\n    content:\"\u2713\";\r\n    color:var(--yellow);\r\n}\r\n\r\n\r\n\/* =========================================================\r\n   CONTENU\r\n========================================================= *\/\r\n\r\n.ae-faq-main{\r\n    width:min(1120px,calc(100% - 36px));\r\n    margin:0 auto;\r\n    padding:40px 0 55px;\r\n}\r\n\r\n\r\n\/* =========================================================\r\n   INTRO\r\n========================================================= *\/\r\n\r\n.ae-faq-intro{\r\n    margin-bottom:25px;\r\n\r\n    padding:19px 21px;\r\n\r\n    border:1px solid #cfe0ef;\r\n    border-radius:13px;\r\n\r\n    background:#f8fbfe;\r\n}\r\n\r\n.ae-faq-intro p{\r\n    margin:0 !important;\r\n\r\n    color:var(--muted) !important;\r\n\r\n    font-size:12.5px !important;\r\n    line-height:1.7 !important;\r\n}\r\n\r\n.ae-faq-intro strong{\r\n    color:var(--navy);\r\n}\r\n\r\n\r\n\/* =========================================================\r\n   FILTRES VISUELS\r\n========================================================= *\/\r\n\r\n.ae-faq-groups{\r\n    display:flex;\r\n    flex-wrap:wrap;\r\n    gap:7px;\r\n\r\n    margin-bottom:28px;\r\n}\r\n\r\n.ae-faq-group{\r\n    display:inline-flex;\r\n    align-items:center;\r\n    gap:7px;\r\n\r\n    min-height:34px;\r\n    padding:0 11px;\r\n\r\n    border:1px solid var(--border);\r\n    border-radius:8px;\r\n\r\n    color:var(--navy);\r\n    background:#fff;\r\n\r\n    font-size:8.5px;\r\n    font-weight:800;\r\n}\r\n\r\n.ae-faq-group span{\r\n    color:#a87500;\r\n}\r\n\r\n\r\n\/* =========================================================\r\n   ACCORD\u00c9ON\r\n========================================================= *\/\r\n\r\n.ae-faq-list{\r\n    display:flex;\r\n    flex-direction:column;\r\n    gap:10px;\r\n}\r\n\r\n.ae-faq-item{\r\n    overflow:hidden;\r\n\r\n    border:1px solid var(--border);\r\n    border-radius:12px;\r\n\r\n    background:#fff;\r\n\r\n    box-shadow:0 6px 18px rgba(9,44,80,.035);\r\n}\r\n\r\n.ae-faq-question{\r\n    width:100%;\r\n\r\n    display:grid;\r\n    grid-template-columns:38px 1fr 30px;\r\n    align-items:center;\r\n    gap:11px;\r\n\r\n    min-height:63px;\r\n\r\n    border:0;\r\n    padding:10px 14px;\r\n\r\n    color:var(--navy);\r\n    background:#fff;\r\n\r\n    text-align:left;\r\n\r\n    cursor:pointer;\r\n}\r\n\r\n.ae-faq-question:hover{\r\n    background:#fafcff;\r\n}\r\n\r\n.ae-faq-icon{\r\n    width:34px;\r\n    height:34px;\r\n\r\n    display:grid;\r\n    place-items:center;\r\n\r\n    border:1px solid #ffe29a;\r\n    border-radius:9px;\r\n\r\n    color:#a87500;\r\n    background:var(--yellow-soft);\r\n}\r\n\r\n.ae-faq-icon svg{\r\n    width:17px;\r\n    height:17px;\r\n\r\n    fill:none;\r\n    stroke:currentColor;\r\n    stroke-width:1.8;\r\n    stroke-linecap:round;\r\n    stroke-linejoin:round;\r\n}\r\n\r\n.ae-faq-question-text{\r\n    color:var(--navy);\r\n\r\n    font-size:12.5px;\r\n    line-height:1.45;\r\n    font-weight:900;\r\n}\r\n\r\n.ae-faq-plus{\r\n    width:28px;\r\n    height:28px;\r\n\r\n    display:grid;\r\n    place-items:center;\r\n\r\n    border-radius:8px;\r\n\r\n    color:var(--navy);\r\n    background:#f0f4f8;\r\n\r\n    font-size:17px;\r\n    font-weight:400;\r\n\r\n    transition:transform .22s ease, background .22s ease;\r\n}\r\n\r\n.ae-faq-item.active .ae-faq-plus{\r\n    transform:rotate(45deg);\r\n    background:var(--yellow);\r\n}\r\n\r\n.ae-faq-answer{\r\n    max-height:0;\r\n    overflow:hidden;\r\n\r\n    transition:max-height .35s ease;\r\n}\r\n\r\n.ae-faq-answer-inner{\r\n    padding:0 58px 17px 63px;\r\n}\r\n\r\n.ae-faq-answer p{\r\n    margin:0 !important;\r\n\r\n    color:var(--muted) !important;\r\n\r\n    font-size:11.8px !important;\r\n    line-height:1.75 !important;\r\n}\r\n\r\n.ae-faq-answer a{\r\n    color:var(--blue) !important;\r\n    font-weight:800;\r\n    text-decoration:none !important;\r\n}\r\n\r\n\r\n\/* =========================================================\r\n   CTA FINAL\r\n========================================================= *\/\r\n\r\n.ae-faq-cta{\r\n    position:relative;\r\n    left:50%;\r\n\r\n    width:100vw;\r\n    margin-left:-50vw;\r\n\r\n    padding:38px clamp(20px,5vw,90px);\r\n\r\n    overflow:hidden;\r\n\r\n    color:#fff;\r\n\r\n    background:\r\n        linear-gradient(\r\n            120deg,\r\n            #092c50,\r\n            #0a5fae\r\n        );\r\n}\r\n\r\n.ae-faq-cta::after{\r\n    content:\"\";\r\n\r\n    position:absolute;\r\n\r\n    right:-120px;\r\n    top:-150px;\r\n\r\n    width:360px;\r\n    height:360px;\r\n\r\n    border:1px solid rgba(255,255,255,.09);\r\n    border-radius:50%;\r\n}\r\n\r\n.ae-faq-cta-inner{\r\n    position:relative;\r\n    z-index:2;\r\n\r\n    width:100%;\r\n    max-width:1450px;\r\n    margin:auto;\r\n\r\n    display:flex;\r\n    align-items:center;\r\n    justify-content:space-between;\r\n    gap:28px;\r\n}\r\n\r\n.ae-faq-cta-copy{\r\n    max-width:700px;\r\n}\r\n\r\n.ae-faq-cta small{\r\n    display:block;\r\n\r\n    margin-bottom:7px;\r\n\r\n    color:#a8d9ff;\r\n\r\n    font-size:8px;\r\n    font-weight:900;\r\n    letter-spacing:1.15px;\r\n\r\n    text-transform:uppercase;\r\n}\r\n\r\n.ae-faq-cta h2{\r\n    margin:0 0 7px !important;\r\n\r\n    color:#fff !important;\r\n\r\n    font-size:24px !important;\r\n    line-height:1.2 !important;\r\n    font-weight:900 !important;\r\n}\r\n\r\n.ae-faq-cta p{\r\n    margin:0 !important;\r\n\r\n    color:rgba(255,255,255,.72) !important;\r\n\r\n    font-size:11.5px !important;\r\n    line-height:1.65 !important;\r\n}\r\n\r\n.ae-faq-cta-buttons{\r\n    display:flex;\r\n    flex-wrap:wrap;\r\n    gap:8px;\r\n\r\n    flex-shrink:0;\r\n}\r\n\r\n.ae-faq-btn{\r\n    min-height:41px;\r\n\r\n    display:inline-flex;\r\n    align-items:center;\r\n    justify-content:center;\r\n\r\n    padding:0 16px;\r\n\r\n    border-radius:8px;\r\n\r\n    font-size:9px;\r\n    font-weight:900;\r\n\r\n    text-decoration:none !important;\r\n}\r\n\r\n.ae-faq-btn-primary{\r\n    color:var(--navy) !important;\r\n    background:var(--yellow);\r\n}\r\n\r\n.ae-faq-btn-secondary{\r\n    border:1px solid rgba(255,255,255,.30);\r\n\r\n    color:#fff !important;\r\n    background:rgba(255,255,255,.06);\r\n}\r\n\r\n\r\n\/* =========================================================\r\n   RESPONSIVE\r\n========================================================= *\/\r\n\r\n@media(max-width:800px){\r\n\r\n    .ae-faq-cta-inner{\r\n        align-items:flex-start;\r\n        flex-direction:column;\r\n    }\r\n}\r\n\r\n@media(max-width:600px){\r\n\r\n    .ae-faq-hero{\r\n        padding:33px 15px;\r\n    }\r\n\r\n    .ae-faq-hero h1{\r\n        font-size:25px !important;\r\n        letter-spacing:-.5px !important;\r\n    }\r\n\r\n    .ae-faq-hero p{\r\n        font-size:10.5px !important;\r\n    }\r\n\r\n    .ae-faq-main{\r\n        width:calc(100% - 28px);\r\n        padding:28px 0 39px;\r\n    }\r\n\r\n    .ae-faq-question{\r\n        grid-template-columns:32px 1fr 27px;\r\n\r\n        min-height:57px;\r\n\r\n        gap:9px;\r\n\r\n        padding:9px 10px;\r\n    }\r\n\r\n    .ae-faq-icon{\r\n        width:30px;\r\n        height:30px;\r\n    }\r\n\r\n    .ae-faq-icon svg{\r\n        width:14px;\r\n        height:14px;\r\n    }\r\n\r\n    .ae-faq-question-text{\r\n        font-size:11px;\r\n    }\r\n\r\n    .ae-faq-plus{\r\n        width:25px;\r\n        height:25px;\r\n    }\r\n\r\n    .ae-faq-answer-inner{\r\n        padding:0 42px 15px 51px;\r\n    }\r\n\r\n    .ae-faq-answer p{\r\n        font-size:10.5px !important;\r\n    }\r\n\r\n    .ae-faq-cta{\r\n        padding:30px 15px;\r\n    }\r\n\r\n    .ae-faq-cta h2{\r\n        font-size:20px !important;\r\n    }\r\n\r\n    .ae-faq-cta-buttons{\r\n        width:100%;\r\n        flex-direction:column;\r\n    }\r\n\r\n    .ae-faq-btn{\r\n        width:100%;\r\n    }\r\n}\r\n<\/style>\r\n\r\n\r\n<main class=\"ae-faq-page\">\r\n\r\n    <!-- =====================================================\r\n         HERO\r\n    ====================================================== -->\r\n\r\n    <section class=\"ae-faq-hero\">\r\n\r\n        <div class=\"ae-faq-hero-inner\">\r\n\r\n            <div class=\"ae-faq-kicker\">\r\n                Centre d\u2019aide\r\n            <\/div>\r\n\r\n            <h1>\r\n                Questions fr\u00e9quentes\r\n            <\/h1>\r\n\r\n            <p>\r\n                Retrouvez rapidement les r\u00e9ponses aux questions les plus fr\u00e9quentes\r\n                concernant vos achats, vos paiements, vos livraisons, vos retours\r\n                et le suivi de vos commandes Actions Electro.\r\n            <\/p>\r\n\r\n            <div class=\"ae-faq-hero-tags\">\r\n                <span>Commande<\/span>\r\n                <span>Paiement<\/span>\r\n                <span>Livraison<\/span>\r\n                <span>Retours<\/span>\r\n                <span>Garanties<\/span>\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/section>\r\n\r\n\r\n    <!-- =====================================================\r\n         FAQ\r\n    ====================================================== -->\r\n\r\n    <div class=\"ae-faq-main\">\r\n\r\n        <div class=\"ae-faq-intro\">\r\n\r\n            <p>\r\n                Nous avons regroup\u00e9 ici les principales questions pos\u00e9es par nos clients.\r\n                Si vous ne trouvez pas la r\u00e9ponse recherch\u00e9e, notre\r\n                <strong>service client<\/strong> reste disponible pour vous accompagner.\r\n            <\/p>\r\n\r\n        <\/div>\r\n\r\n\r\n        <div class=\"ae-faq-groups\">\r\n\r\n            <div class=\"ae-faq-group\"><span>\u25cf<\/span> Livraison<\/div>\r\n            <div class=\"ae-faq-group\"><span>\u25cf<\/span> Commande<\/div>\r\n            <div class=\"ae-faq-group\"><span>\u25cf<\/span> Paiement<\/div>\r\n            <div class=\"ae-faq-group\"><span>\u25cf<\/span> Retours<\/div>\r\n            <div class=\"ae-faq-group\"><span>\u25cf<\/span> Garantie<\/div>\r\n\r\n        <\/div>\r\n\r\n\r\n        <div class=\"ae-faq-list\">\r\n\r\n\r\n            <!-- 01 -->\r\n\r\n            <div class=\"ae-faq-item active\">\r\n\r\n                <button class=\"ae-faq-question\" type=\"button\">\r\n\r\n                    <span class=\"ae-faq-icon\">\r\n                        <svg viewBox=\"0 0 24 24\">\r\n                            <path d=\"M3 6h11v9H3z\"><\/path>\r\n                            <path d=\"M14 9h4l3 3v3h-7z\"><\/path>\r\n                            <circle cx=\"7\" cy=\"18\" r=\"2\"><\/circle>\r\n                            <circle cx=\"18\" cy=\"18\" r=\"2\"><\/circle>\r\n                        <\/svg>\r\n                    <\/span>\r\n\r\n                    <span class=\"ae-faq-question-text\">\r\n                        Quels sont les d\u00e9lais de livraison ?\r\n                    <\/span>\r\n\r\n                    <span class=\"ae-faq-plus\">+<\/span>\r\n\r\n                <\/button>\r\n\r\n                <div class=\"ae-faq-answer\">\r\n\r\n                    <div class=\"ae-faq-answer-inner\">\r\n                        <p>\r\n                            Les commandes sont pr\u00e9par\u00e9es apr\u00e8s validation du paiement.\r\n                            Le d\u00e9lai de livraison d\u00e9pend du produit, de sa disponibilit\u00e9,\r\n                            de la destination et du transporteur utilis\u00e9.\r\n                        <\/p>\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n            <!-- 02 -->\r\n\r\n            <div class=\"ae-faq-item\">\r\n\r\n                <button class=\"ae-faq-question\" type=\"button\">\r\n\r\n                    <span class=\"ae-faq-icon\">\r\n                        <svg viewBox=\"0 0 24 24\">\r\n                            <path d=\"M3 6h11v9H3z\"><\/path>\r\n                            <path d=\"M14 9h4l3 3v3h-7z\"><\/path>\r\n                            <path d=\"M6 18h12\"><\/path>\r\n                        <\/svg>\r\n                    <\/span>\r\n\r\n                    <span class=\"ae-faq-question-text\">\r\n                        Comment suivre ma commande ?\r\n                    <\/span>\r\n\r\n                    <span class=\"ae-faq-plus\">+<\/span>\r\n\r\n                <\/button>\r\n\r\n                <div class=\"ae-faq-answer\">\r\n                    <div class=\"ae-faq-answer-inner\">\r\n                        <p>\r\n                            Lorsque des informations de suivi sont disponibles,\r\n                            vous pouvez consulter l\u2019\u00e9tat de votre commande depuis\r\n                            la page\r\n                            <a href=\"\/index.php\/suivre-ma-commande\/\">\r\n                                Suivre ma commande\r\n                            <\/a>.\r\n                        <\/p>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n            <!-- 03 -->\r\n\r\n            <div class=\"ae-faq-item\">\r\n\r\n                <button class=\"ae-faq-question\" type=\"button\">\r\n\r\n                    <span class=\"ae-faq-icon\">\r\n                        <svg viewBox=\"0 0 24 24\">\r\n                            <path d=\"M4 5h16v14H4z\"><\/path>\r\n                            <path d=\"M4 9h16\"><\/path>\r\n                            <path d=\"M8 15h4\"><\/path>\r\n                        <\/svg>\r\n                    <\/span>\r\n\r\n                    <span class=\"ae-faq-question-text\">\r\n                        Quels moyens de paiement acceptez-vous ?\r\n                    <\/span>\r\n\r\n                    <span class=\"ae-faq-plus\">+<\/span>\r\n\r\n                <\/button>\r\n\r\n                <div class=\"ae-faq-answer\">\r\n                    <div class=\"ae-faq-answer-inner\">\r\n                        <p>\r\n                            Les moyens de paiement disponibles sont pr\u00e9sent\u00e9s lors\r\n                            de la validation de votre commande. Le parcours de paiement\r\n                            utilise des dispositifs s\u00e9curis\u00e9s destin\u00e9s \u00e0 prot\u00e9ger les\r\n                            informations transmises pendant la transaction.\r\n                        <\/p>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n            <!-- 04 -->\r\n\r\n            <div class=\"ae-faq-item\">\r\n\r\n                <button class=\"ae-faq-question\" type=\"button\">\r\n\r\n                    <span class=\"ae-faq-icon\">\r\n                        <svg viewBox=\"0 0 24 24\">\r\n                            <rect x=\"5\" y=\"10\" width=\"14\" height=\"10\" rx=\"2\"><\/rect>\r\n                            <path d=\"M8 10V7a4 4 0 0 1 8 0v3\"><\/path>\r\n                        <\/svg>\r\n                    <\/span>\r\n\r\n                    <span class=\"ae-faq-question-text\">\r\n                        Le paiement sur Actions Electro est-il s\u00e9curis\u00e9 ?\r\n                    <\/span>\r\n\r\n                    <span class=\"ae-faq-plus\">+<\/span>\r\n\r\n                <\/button>\r\n\r\n                <div class=\"ae-faq-answer\">\r\n                    <div class=\"ae-faq-answer-inner\">\r\n                        <p>\r\n                            Oui. Actions Electro utilise des solutions de paiement\r\n                            s\u00e9curis\u00e9es et des connexions prot\u00e9g\u00e9es afin de s\u00e9curiser\r\n                            le parcours de commande.\r\n                        <\/p>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n            <!-- 05 -->\r\n\r\n            <div class=\"ae-faq-item\">\r\n\r\n                <button class=\"ae-faq-question\" type=\"button\">\r\n\r\n                    <span class=\"ae-faq-icon\">\r\n                        <svg viewBox=\"0 0 24 24\">\r\n                            <path d=\"M4 5h16v14H4z\"><\/path>\r\n                            <path d=\"m4 7 8 6 8-6\"><\/path>\r\n                        <\/svg>\r\n                    <\/span>\r\n\r\n                    <span class=\"ae-faq-question-text\">\r\n                        Vais-je recevoir une confirmation apr\u00e8s ma commande ?\r\n                    <\/span>\r\n\r\n                    <span class=\"ae-faq-plus\">+<\/span>\r\n\r\n                <\/button>\r\n\r\n                <div class=\"ae-faq-answer\">\r\n                    <div class=\"ae-faq-answer-inner\">\r\n                        <p>\r\n                            Une confirmation est envoy\u00e9e \u00e0 l\u2019adresse e-mail utilis\u00e9e\r\n                            lors de la commande lorsque celle-ci est enregistr\u00e9e.\r\n                            Pensez \u00e0 v\u00e9rifier \u00e9galement vos courriers ind\u00e9sirables.\r\n                        <\/p>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n            <!-- 06 -->\r\n\r\n            <div class=\"ae-faq-item\">\r\n\r\n                <button class=\"ae-faq-question\" type=\"button\">\r\n\r\n                    <span class=\"ae-faq-icon\">\r\n                        <svg viewBox=\"0 0 24 24\">\r\n                            <path d=\"M6 7h12\"><\/path>\r\n                            <path d=\"M6 12h12\"><\/path>\r\n                            <path d=\"M6 17h7\"><\/path>\r\n                        <\/svg>\r\n                    <\/span>\r\n\r\n                    <span class=\"ae-faq-question-text\">\r\n                        Puis-je modifier ou annuler une commande ?\r\n                    <\/span>\r\n\r\n                    <span class=\"ae-faq-plus\">+<\/span>\r\n\r\n                <\/button>\r\n\r\n                <div class=\"ae-faq-answer\">\r\n                    <div class=\"ae-faq-answer-inner\">\r\n                        <p>\r\n                            Si votre commande n\u2019a pas encore atteint un stade rendant\r\n                            sa modification impossible, contactez rapidement\r\n                            contact@actions-electro.com afin que notre \u00e9quipe v\u00e9rifie\r\n                            les possibilit\u00e9s disponibles.\r\n                        <\/p>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n            <!-- 07 -->\r\n\r\n            <div class=\"ae-faq-item\">\r\n\r\n                <button class=\"ae-faq-question\" type=\"button\">\r\n\r\n                    <span class=\"ae-faq-icon\">\r\n                        <svg viewBox=\"0 0 24 24\">\r\n                            <path d=\"M5 4h14v16H5z\"><\/path>\r\n                            <path d=\"m7 7 10 10\"><\/path>\r\n                        <\/svg>\r\n                    <\/span>\r\n\r\n                    <span class=\"ae-faq-question-text\">\r\n                        Que faire si mon colis arrive endommag\u00e9 ?\r\n                    <\/span>\r\n\r\n                    <span class=\"ae-faq-plus\">+<\/span>\r\n\r\n                <\/button>\r\n\r\n                <div class=\"ae-faq-answer\">\r\n                    <div class=\"ae-faq-answer-inner\">\r\n                        <p>\r\n                            V\u00e9rifiez l\u2019\u00e9tat du colis \u00e0 la r\u00e9ception. En cas d\u2019anomalie,\r\n                            prenez si possible des photographies du colis et du produit,\r\n                            puis contactez rapidement le service client en pr\u00e9cisant\r\n                            votre num\u00e9ro de commande.\r\n                        <\/p>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n            <!-- 08 -->\r\n\r\n            <div class=\"ae-faq-item\">\r\n\r\n                <button class=\"ae-faq-question\" type=\"button\">\r\n\r\n                    <span class=\"ae-faq-icon\">\r\n                        <svg viewBox=\"0 0 24 24\">\r\n                            <path d=\"M4 12a8 8 0 1 0 2-5\"><\/path>\r\n                            <path d=\"M4 5v5h5\"><\/path>\r\n                        <\/svg>\r\n                    <\/span>\r\n\r\n                    <span class=\"ae-faq-question-text\">\r\n                        Puis-je retourner un produit ?\r\n                    <\/span>\r\n\r\n                    <span class=\"ae-faq-plus\">+<\/span>\r\n\r\n                <\/button>\r\n\r\n                <div class=\"ae-faq-answer\">\r\n                    <div class=\"ae-faq-answer-inner\">\r\n                        <p>\r\n                            Les consommateurs b\u00e9n\u00e9ficient des droits de r\u00e9tractation\r\n                            pr\u00e9vus par la r\u00e9glementation applicable. Actions Electro\r\n                            pr\u00e9voit \u00e9galement un d\u00e9lai commercial de 30 jours calendaires\r\n                            pour pr\u00e9senter une demande de retour \u00e9ligible, sous r\u00e9serve\r\n                            des conditions applicables.\r\n                        <\/p>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n            <!-- 09 -->\r\n\r\n            <div class=\"ae-faq-item\">\r\n\r\n                <button class=\"ae-faq-question\" type=\"button\">\r\n\r\n                    <span class=\"ae-faq-icon\">\r\n                        <svg viewBox=\"0 0 24 24\">\r\n                            <path d=\"M4 7h16\"><\/path>\r\n                            <path d=\"M6 11h12\"><\/path>\r\n                            <path d=\"M8 15h8\"><\/path>\r\n                            <path d=\"M10 19h4\"><\/path>\r\n                        <\/svg>\r\n                    <\/span>\r\n\r\n                    <span class=\"ae-faq-question-text\">\r\n                        Comment demander un remboursement ?\r\n                    <\/span>\r\n\r\n                    <span class=\"ae-faq-plus\">+<\/span>\r\n\r\n                <\/button>\r\n\r\n                <div class=\"ae-faq-answer\">\r\n                    <div class=\"ae-faq-answer-inner\">\r\n                        <p>\r\n                            Contactez d\u2019abord notre service client en indiquant votre\r\n                            num\u00e9ro de commande et le motif de votre demande. Lorsque\r\n                            le retour est accept\u00e9, les instructions n\u00e9cessaires vous\r\n                            sont communiqu\u00e9es.\r\n                        <\/p>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n            <!-- 10 -->\r\n\r\n            <div class=\"ae-faq-item\">\r\n\r\n                <button class=\"ae-faq-question\" type=\"button\">\r\n\r\n                    <span class=\"ae-faq-icon\">\r\n                        <svg viewBox=\"0 0 24 24\">\r\n                            <path d=\"M12 3l8 4v5c0 5-3.4 8-8 9-4.6-1-8-4-8-9V7z\"><\/path>\r\n                            <path d=\"m8.5 12 2.2 2.2 4.8-5\"><\/path>\r\n                        <\/svg>\r\n                    <\/span>\r\n\r\n                    <span class=\"ae-faq-question-text\">\r\n                        Les produits sont-ils garantis ?\r\n                    <\/span>\r\n\r\n                    <span class=\"ae-faq-plus\">+<\/span>\r\n\r\n                <\/button>\r\n\r\n                <div class=\"ae-faq-answer\">\r\n                    <div class=\"ae-faq-answer-inner\">\r\n                        <p>\r\n                            Les produits b\u00e9n\u00e9ficient des garanties l\u00e9gales applicables,\r\n                            notamment de la garantie l\u00e9gale de conformit\u00e9 et de la\r\n                            garantie contre les vices cach\u00e9s lorsque les conditions\r\n                            pr\u00e9vues par la r\u00e9glementation sont r\u00e9unies.\r\n                        <\/p>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n            <!-- 11 -->\r\n\r\n            <div class=\"ae-faq-item\">\r\n\r\n                <button class=\"ae-faq-question\" type=\"button\">\r\n\r\n                    <span class=\"ae-faq-icon\">\r\n                        <svg viewBox=\"0 0 24 24\">\r\n                            <path d=\"M4 13a8 8 0 0 1 16 0\"><\/path>\r\n                            <path d=\"M4 13v5h4v-6H6\"><\/path>\r\n                            <path d=\"M20 13v5h-4v-6h2\"><\/path>\r\n                        <\/svg>\r\n                    <\/span>\r\n\r\n                    <span class=\"ae-faq-question-text\">\r\n                        Comment contacter Actions Electro ?\r\n                    <\/span>\r\n\r\n                    <span class=\"ae-faq-plus\">+<\/span>\r\n\r\n                <\/button>\r\n\r\n                <div class=\"ae-faq-answer\">\r\n                    <div class=\"ae-faq-answer-inner\">\r\n                        <p>\r\n                            Vous pouvez \u00e9crire \u00e0\r\n                            <a href=\"mailto:contact@actions-electro.com\">\r\n                                contact@actions-electro.com\r\n                            <\/a>.\r\n                            Pour une demande concernant une commande existante,\r\n                            indiquez votre num\u00e9ro de commande dans votre message.\r\n                        <\/p>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n            <!-- 12 -->\r\n\r\n            <div class=\"ae-faq-item\">\r\n\r\n                <button class=\"ae-faq-question\" type=\"button\">\r\n\r\n                    <span class=\"ae-faq-icon\">\r\n                        <svg viewBox=\"0 0 24 24\">\r\n                            <path d=\"M12 21s7-6 7-12a7 7 0 1 0-14 0c0 6 7 12 7 12z\"><\/path>\r\n                            <circle cx=\"12\" cy=\"9\" r=\"2.5\"><\/circle>\r\n                        <\/svg>\r\n                    <\/span>\r\n\r\n                    <span class=\"ae-faq-question-text\">\r\n                        O\u00f9 se trouve Actions Electro ?\r\n                    <\/span>\r\n\r\n                    <span class=\"ae-faq-plus\">+<\/span>\r\n\r\n                <\/button>\r\n\r\n                <div class=\"ae-faq-answer\">\r\n                    <div class=\"ae-faq-answer-inner\">\r\n                        <p>\r\n                            L\u2019adresse d\u00e9clar\u00e9e d\u2019Actions Electro est :\r\n                            16 Rue du Bois, 60120 Bonvillers, France.\r\n                        <\/p>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n\r\n    <!-- =====================================================\r\n         CTA\r\n    ====================================================== -->\r\n\r\n    <section class=\"ae-faq-cta\">\r\n\r\n        <div class=\"ae-faq-cta-inner\">\r\n\r\n            <div class=\"ae-faq-cta-copy\">\r\n\r\n                <small>\r\n                    Besoin d\u2019aide ?\r\n                <\/small>\r\n\r\n                <h2>\r\n                    Vous n\u2019avez pas trouv\u00e9 la r\u00e9ponse \u00e0 votre question ?\r\n                <\/h2>\r\n\r\n                <p>\r\n                    Notre service client reste disponible pour vous accompagner\r\n                    avant et apr\u00e8s votre commande.\r\n                <\/p>\r\n\r\n            <\/div>\r\n\r\n            <div class=\"ae-faq-cta-buttons\">\r\n\r\n                <a\r\n                    href=\"\/index.php\/nous-contacter\/\"\r\n                    class=\"ae-faq-btn ae-faq-btn-primary\"\r\n                >\r\n                    Contacter Actions Electro \u2192\r\n                <\/a>\r\n\r\n                <a\r\n                    href=\"\/index.php\/suivre-ma-commande\/\"\r\n                    class=\"ae-faq-btn ae-faq-btn-secondary\"\r\n                >\r\n                    Suivre ma commande\r\n                <\/a>\r\n\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/section>\r\n\r\n<\/main>\r\n\r\n\r\n<script>\r\ndocument.addEventListener(\"DOMContentLoaded\", function(){\r\n\r\n    const faqItems = 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livraisons,<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-20038","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Actions Electro<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/actions-electro.com\/index.php\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Actions Electro\" \/>\n<meta property=\"og:description\" content=\"Centre d\u2019aide Questions fr\u00e9quentes Retrouvez rapidement les r\u00e9ponses aux questions les plus fr\u00e9quentes concernant 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